**Cancellation Policy During COVID-19**

If you have any possible symptoms of cold or flu as listed below, your appointment must be canceled. We would appreciate that you let us know as soon as possible should you need to cancel for this reason.

**Please note that if you are cancelling due to illness we will require that you wait 14 days from the last day you were symptom free or that you receive a negative Covid test. before you book in again**

**Symptoms:**
Fever, Chills, Cough, Shortness of breath, Sore throat and painful swallowing, Stuffy or runny nose, Loss of sense of smell, Headache, Muscle aches, Fatigue, Loss of appetite.

If you do experience symptoms we recommend that you call 811 for guidance.

**Regular Cancellation Policy**

Your time is valuable, and so is ours. Please understand that your appointment time is reserved specifically for you and we cannot make a living if you cancel your appointment on the same day, or worse, do not come at all.

As a courtesy, our booking system will send you email and/or text reminders 48 hours prior to your appointment time but ultimately you are responsible in remembering the appointments you have booked with us.

We require 24 hours notice to change or cancel your appointment. We do do our very best to fill your appointment time should you give us less then 24 hours notice as we know things in life come up. However, if we are not able to fill your appointment time, you will be charged the full amount of your treatment.

Should you not show up at all for your appointment without prior notice, you will be charged for the full amount.